Airline Services that Improve the Customer Experience
Ten of the top 10 airlines in the U.S. trust FWM.
Despite rising fuel costs, the cost to fly commercial is being driven lower than ever. The global commercial aviation market is fiercely competitive, and customers are aware. You win and retain passengers based on the quality of the total travel experience. FWM
is an unparalleled source of support and can help your airline achieve improved passenger satisfaction. Our global presence puts us in the position to scale operations quickly across multiple services. We pride ourselves on the efficiencies we create through following global best practices and providing service excellence that respects aircraft turn time. From detailing the interior of your aircraft to assisting your passengers with compassion and care, our trained and courteous workforce ensures excellence and keeps your planes, people, and baggage moving smoothly.
Proving Ourselves to an International Carrier, One Airport at a Time
Your trusted services provider. FWM partnered with an international airline carrier to improve maintenance and service offerings, and we’d love to work with you.
Fast Facts: Building Value in Aviation
FWM delivers a range of comprehensive, integrated aviation services. Partnering with over 100 airports and airlines, let us develop a custom solution for you.
End-to-End Service Keeps Flights Clean, Comfortable, Safe, and On-Time
Keep your planes take-off ready. FWM has developed service and maintenance programs that ensure excellence, compliance, and customer satisfaction for over 100 airlines and airports.
Featured Airline Services
Aircraft Cleaning Services
Let us help you conquer the “last mile” of catering logistics. FWM’s delivery of in-flight food, beverages, and related supplies lets your aircraft personnel focus on turn time and safety and frees your kitchen operators to focus on quality, hygiene, and meal preparation. Our scalable solution utilizes both light or full kitchen facilities and is able to support domestic and international flight volumes. We use data-driven technology that automates dispatching and gives live visibility, ultimately driving efficiencies and improving performance.
Catering Logistics
Ensure efficient aircraft fuel handling with a dedicated team of into-plane fueling experts. Operating with a focus on service, training, and technology, FWM can help increase productivity and safety while maintaining tight aircraft turn times. Using cutting-edge equipment and technology, we offer auto dispatch, visibility into fueling progress and staffing needs, and more, all on a universal, scalable platform.
Into-Plane Fueling
Ensure efficient aircraft fuel handling with a dedicated team of into-plane fueling experts. Operating with a focus on service, training, and technology, FWM can help increase productivity and safety while maintaining tight aircraft turn times. Using cutting-edge equipment and technology, we offer auto dispatch, visibility into fueling progress and staffing needs, and more, all on a universal, scalable platform.
Passenger Services
Whether they need a little extra help, or they expect VIP amenities, your passengers look to you to make their journey simpler and more comfortable. FWM understands the power of the right assistance at the right time. Our award-winning team responds compassionately to more than five million wheelchair requests annually. Our ambassador and concierge service is benchmarked against the finest hotels in the world. And we attend to countless queued passengers and bags with absolute care. With ticket counter and gate support, our exceptional service will be your competitive advantage.
Cargo Services
Handling and placing cargo, containers, and mail on aircraft creates safety concerns. FWM’s carefully trained customer service agents are certified to handle and screen all cargo and mail according to TSA and Homeland Security Guidelines. Our number one priority is safety in and around your aircraft.
Aircraft Services
High volumes of flights and tight timelines create a dynamic schedule and detailed workloads. FWM understands that time and appearance are of the essence, and we strive to achieve a reduction in aircraft turn time. Our highly trained, highly efficient aircraft services team delivers full ground handling, baggage handling, cleaning, lavatory and water, provisioning, catering logistics, and fueling service programs that keep your flights clean, comfortable, and running on time without compromising safety or performance.
Facility Maintenance
Keep your airport and corporate offices safe, clean, compliant, and energy-efficient. With more than 100 years of experience, comprehensive airport facilities management programs, and creative financing solutions, FWM will protect your airport from interruptions, complaints, and escalating costs. We are committed to reducing our clients’ impact on the environment. We provide everything from environmentally friendly janitorial and maintenance services to energy efficiency improvements and sustainable facilities. Your team of professional FWM facility managers are supported by experienced specialists and continually trained in facilities engineering and specialized customer service approaches according to TSA and Homeland Security Guidelines. Our number one priority is safety in and around your aircraft.
Transportation Services
Transportation services set the stage for traveler satisfaction as the first and last experience the traveler has at the airport. A leader in transportation solutions, FWM operates more than 800 shuttles for airlines and airports. With full-scale transportation management, right-sized shuttle and transportation programs, integrated mobile apps, alternative fuel solutions, and well-trained and courteous shuttle drivers, we’ll ensure your travelers, crew, and employees are treated with first-class service from arrival to departure.
Benefits
The leading airlines and airports empower great travel experiences with technology. FWM can help you maximize efficiency and productivity, ensuring you provide consistent quality service while enhancing the guest experience. Our exclusive, innovative mobile technology keeps you equipped to provide affordable, high-quality services that scale to your demand.
Reduce operating expenses with a single source for all the aviation services you need. FWM has the scalability and flexibility to customize a service package that delivers economies of scale and improves the efficiency and performance of your airport or airline.
When you choose FWM as your aviation services partner, you gain an unrivaled set of offerings. More than that, you get a team of professionals with the expertise to meet your operational, safety, and regulatory requirements and the compassion to delight your travelers.
In a complicated and competitive industry, FWM stands above. Every FWM aviation industry professional is trained continually to stay informed about evolving industry regulations, and capable of ensuring your customers have a safe, efficient, and stress-free journey.
We are one of the largest aviation support providers with a highly-trained, highly-qualified team of 200+ professionals dedicated to providing a safe, clean, and stress-free journey. Our comprehensive and specialized aviation training programs ensure they are always up-to-speed on constantly evolving industry regulations.
Reduce your environmental impact even as you broaden your global presence. FWMSI provides everything for ecologically responsible business practices, from environmentally friendly janitorial and maintenance services to energy efficiency improvements and sustainable facilities.
The leading airports delight passengers with efficiency, cleanliness, and care. FWMSI helps you satisfy quality expectations and best practices. Our highly skilled team uses the latest cleaning technology, including web-based dispatch and auditing, data-driven insights, advanced equipment, and applications to achieve maximum productivity and cost efficiency.
FWM operates in more than 75 airports around the globe. Chances are FWM is ready to scale to meet your needs, leveraging local experts to develop and implement a solution quickly.